Shipping policy

In-stock orders will generally be shipped within seven (7) business days. Pre-orders and made to order products may take up to 3 weeks to ship, see individual items for details. An e-mail will be sent with tracking information once your order has shipped.

Please note we do not partial ship orders, if your order contains both pre-order and in-stock items the order will not ship until the pre-order is in. If you want to get your in-stock items in sooner place them in a separate order.

International shipping is available on all items except for furniture. For all orders shipping outside the US and Canada the recipient is responsible for any taxes or duties incurred. All international orders are considered final sale once shipped and are ineligible for refund or exchange.

Our general rates are for standard shipping but if you need something faster just contact us when you want to place the order and we can get you a quote based on how quickly you need the Item.

Chamonix is not responsible for lost or stolen packages. Please submit a safe address and communicate with your carrier about deliveries. Once the package shows as delivered we are unable to obtain additional information from our partner carriers.