Refund policy

Returns are accepted on full price domestic website rug sales within seven (7) days of receipt of item unless noted otherwise in the item description. Rugs purchased during our sale periods are final sale and not eligible for return.

All other items are final sale - no exchanges or returns.

For rug returns - the customer is liable for all fees to properly pack and ship product back to Chamonix. Rugs must be unused and in their original packaging (if applicable). Please ship using UPS or USPS certified mail, we are not responsible for lost or stolen items. Once the rug is received by Chamonix in the same condition as it was shipped a refund will be issued less an item specific re-stocking fee (see item description for details). Shipping fees are non-refundable.

Customer must contact Chamonix within the seven (7) day return window, returns will not be accepted after the seven day window ends. Return rugs must be shipped within three (3) days of notifying Chamonix of your intention to return. International rug sales are not eligible for return/refund.